Barcelona (Barcelona)
Empresa: Eltenedor
Descripción: Under the direction of the B2C Customer Service Manager, you will a) Manage the current B2C customer service team. Your main responsibilities are: · Building, managing, encouraging and ...
Requisitos: - Proven experience as a Team Lead or Supervisor in a B2C customer service organization. - WFM for his/her area & people development. - Effective Customer service management skills (communication and leadership). - Expertise in troubleshooting and analysis. - Demonstrated experience in gathering, anticipating & meeting market needs. - Ideally the individual will bring some knowledge of channel management of medium to large-scale, customer/partner-facing Web & social platforms. - Experience managing non-personal social media accounts like Chat, Forums, Twitter, Facebook,YouTube, LinkedIn, Google+, and Knowledge using social media analytics tools would be a plus - He/she will bring a rare combination of technical knowledge, creativity & business acumen. - Experience handling sensitive customer escalations. - Fluent English and Spanish and Dutch or Swedish or Danish - Another European language is a plus.
Contrato: Indefinido
Jornada: Completa
03-03-2015
Vull saber-ne més
Empresa: Eltenedor
Descripción: Under the direction of the B2C Customer Service Manager, you will a) Manage the current B2C customer service team. Your main responsibilities are: · Building, managing, encouraging and ...
Requisitos: - Proven experience as a Team Lead or Supervisor in a B2C customer service organization. - WFM for his/her area & people development. - Effective Customer service management skills (communication and leadership). - Expertise in troubleshooting and analysis. - Demonstrated experience in gathering, anticipating & meeting market needs. - Ideally the individual will bring some knowledge of channel management of medium to large-scale, customer/partner-facing Web & social platforms. - Experience managing non-personal social media accounts like Chat, Forums, Twitter, Facebook,YouTube, LinkedIn, Google+, and Knowledge using social media analytics tools would be a plus - He/she will bring a rare combination of technical knowledge, creativity & business acumen. - Experience handling sensitive customer escalations. - Fluent English and Spanish and Dutch or Swedish or Danish - Another European language is a plus.
Contrato: Indefinido
Jornada: Completa
03-03-2015
Vull saber-ne més