French Product Support Advisors, BARCELONA
BARCELONA (BARCELONA)
: SELLBYTEL Group S.A
: We are one of the leading European service providers for Customer Management Solutions with more than 5500 employees at 37 locations worldwide. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce.
In line with SELLBYTEL Group Technical Support and Service project, we are currently recruiting French Customer Support Advisors to be part of an exciting team, working for the leader in the technological sector (computers, phones, MP3, tablets, entertainment).
Our Service is responsible for resolving Customer¿s technical requests, when possible, in a single telephone call using customer¿s troubleshooting protocols:
- Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution to the customer.
- Maintain knowledge and expertise associated with applications specific to Users.
- Proactively update customers with status and resolution progress.
- Monitor / progress all open queries in queue.
- Escalate potential service issues to appropriate level.
STARTING DATES:
1) 31st/05
2) 14th/06
: LABORAL INDEFINIT
: 0
: 0
: 17747
13/06/2013
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