Business Navigator SABADELL
BARCELONA (BARCELONA)
: IKEA
: PURPOSE OF THE JOB:
I use my knowledge of IKEA and our local market to work together with the management group and my team, in an inspiring, supportive and challenging way. I do this to steer the store towards growth, optimal performance and sustained long term profitability, in line with the IKEA objectives and values. I always take a multi-dimensional view, considering customer, commercial, people, financial and operational perspectives.
ASSIGNMENT:
Customers:
? I ensure our store is always a safe and secure environment for visitors and co-workers and that our property is safeguarded.
? I am proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus.
? I always look at our store through the eyes of our customers and walk the shop floor at different times throughout the opening hours, often together with the commercial team. I use this opportunity to interact with customers and co-workers and understand what is working and what is not.
? I spend time in the operational areas within my direct responsibilities to ensure that I understand the priorities and improvement potentials. I take into account the perspective of the co-workers in these areas, so I can lead, motivate and support them in order to improve the shopping experience of our customers.
Commercial:
I work with the store team by supporting and challenging them so we grow our business with sustained long term profitability.
People:
? I am seen by co-workers in all functions as an approachable, trustworthy and knowledgeable speaking partner who leads by example. I actively lead and develop co-operation across all areas of the store, through working closely together, sharing knowledge and showing understanding of each other?s responsibilities in order to achieve our objectives.
? I create an environment whe
: LABORAL INDIFERENT
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19/01/2013
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